Vonage Complaint - Avoid Vonage! - VoIP
GREEN LANE, PENNSYLVANIA -- I usually do a lot of research before purchasing anything. I did my homework on Vonage and despite all the bad press I read, signed up for a 'Free Trial' period of 30 days figuring I had nothing to lose. Well, despite all the information the rep spouted at me, he failed to mention that during the 'free trial' period there are limitations to the minutes and if exceeded you do not actually get your money back. When I called to cancel the service, the supervisor told me they cannot tell customers everything and I should have expected this. I would think limitations to a free trial would be stated upfront given all the other info spouted at you. This 'detail' is buried in the Terms of Service where it does not print out when they are printed from Vonage's website. The supervisor was trying to convince me that Vonage is upfront and honest and they really did not want to take people's money. I spoke to a rep prior to signing up, asked specific questions such as will my other phones work. Was told yes. They don't. So I called customer service and was told I 'needed wires to be cut outside my home in the box' and/or I needed to buy wireless phones. Spoke to three reps in first two weeks. All were struggling reading the script and did not know what they were talking about without it. I actually had to explain Vonage features to one of the reps. Even the rep I got when calling to cancel started to say she had not done this before and had to put me on hold twice. That's why I finally asked to speak to supervisor. Vonage marketing and sales is questionable and they certainly do not resolve customer complaints. I'll be sure to pay attention to bad press in the future and also tell anyone who is considering VoIP to avoid Vonage.