Cavalier Telephone CavTel Complaint - Customer Service - Non-existent
Consider other telephone service providers before sinking to the low cost option.
There is little or no customer service from Cavalier in my experience. I had to interact numerous times trying to get the “high speed” internet to work. It never did and I canceled that service.
Meanwhile, I tried to have an additional line into my house. When tech came to install line, he told me he was there to repair the internet connection, rather then install a new line. Classic case of right hand-left hand. Three more attempts were made to get internet service all failed so I canceled that part of my service.
When you call customer service (which is only open from 9-5pm) you first have to joust with an automated customer service agent, complete with phony typing. I don’t know who they think they are fooling with that, but it’s very annoying. Once you get past the annoying computer voice, its on to “ignore” where you’ll be repeatedly told how valuable your business is and how much Cavalier puts into its customer service. (I’ve now been on hold/ignore for 38 minutes).
Go the website (www.cavtel.com) and you won’t find a link to write feedback to in any obvious way.
So my latest problem is that I can dial out, but anyone that calls me gets a busy signal. Maybe it’s because I didn’t pay my bill, but I did and nine (9) days later it still hasn’t posted to my account. Thank god it was an electronic transfer; I hate to see the time in process for mailing a payment in.
Best advice, research all other options. Even if you pay a little more, your saving money over Cavaliers service.