Northwest Airlines Complaint - Incredible Mean Spirited Callous Behavior
MEMPHIS, TENNESSEE -- My daughter is flying from Pittsburgh to Tallahassee. Her first leg was from Pittsburgh to Memphis. Memphis has weather problems. Because of this my daughter is having to stay overnight in Memphis, her second leg to Tallahassee was cancelled. So far this is just another sad travel story. Now it gets interesting. When I find out that she is stuck in Memphis I call Northwest to see if they are going to at least help her find a room. They say of course and because the delay in travel will be so long they will pay for the room and meals. We are concerned that she will be stuck in Memphis overnight and most of the tomorrow, but feel comforted because Northwest has told us that they will take car of her. Big huge lie. The taking care of her consisted of a Northwest employee spending twenty seconds with her,just long enough to give her a phone number for el cheapo hotel, which we would pay for. Thanks Northwest.
Now she goes down to baggage, and we find a hotel room for her. Funny thing there's a Hilton property just four miles off the airport. She can't find her bags so she goes to the baggage claim office. By now she and my wife who is here with me are way past hysterical and my blood pressure has gone up so high I am about to collapse in a pile of raw nerve endings. Now the baggage claim folks (friendly helpful folks that they are ) say that they can't give up her bag. So we call the Northwest lost luggage number. This person actually is helpful, and finally discovers that my daughters bags have been shipped to Tallahassee even though she is now going to Fort Walton beach. The get to the bottom of this part of the story the bloody fools had sent her bags on and kept her in the freezing cold (it is literally freezing and snowing) in Memphis TN. Of course the trip is not over yet, Northwest still has ample opportunity to show more evidence of gross incompetence, heartlessness, and utter stupidity. Is there any wonder these airlines are having such a time keeping afloat.
Northwest Airlines, you have earned my disrespect, and my enmity. I will work diligently to convince anyone who will listen to abandon you and never spend a one red cent on your travel services again.
Know that all you would have had to do was show a little human compassion and warmth to my daughter to earn my friendship and support. Why did you feel compelled to treat my child like a another piece of luggage? Oh I forgot, if you had treated her like luggage you would have actually made sure that she got home tonight. Shame on you all for abusing a child.