Time Warner Cable Complaint - How To Lose A Customer In 2 Seconds
KANSAS CITY, MISSOURI -- My Cable, road runner and phone went out on February 25, 2008, I called cable and they told me somebody can come on March 1, after lots of complaints and severals calls they said they can come on February 27, between the hours of 2 and 5PM but because we work, I asked them to please call us before, well they came and of course nobody was here but they did say they called before which It was not true because we did not have any miss calls on our cells and yes they also said they called the house, well, I explained that, the house phone service was not working because you people provide the service, anyway, they finally came on Friday February 29, they FIXED the problem, but on Sunday cable went out again, when I called back somebody in India, with the name of Danny informed me that the only time they have available was on Friday March 7 from 5 to 7PM, I mean come on people you did not fix the problem to begin with, well of course he was SO SORRY!!!!! right.
Oh yes he did they that a supervisor will call me in 24 hours to talk to me and see if they can send somebody earlier. Well nobody call, so I waited and waited, on Thursday March 6 I called to make sure they were coming and a lady named Patricia from Costa Rica, confirmed the appointment Friday between 5 to 7PM...well guess what? they said the appointment was from 2 to 5 and they said they came at 4 but they called first. Nobody called, I was here at 4 and on that day it snowed and I told the lady who : was helping me and was very sorry" that I could take a pic on my walkway to show her that the snow was beautiful on my walkway and nobody had walked on it.
Well she could not helped me the next appointment was going to be for Wednesday 5 more days, so I cancelled, I could not take it anymore. But Steve the supervisor did called 45 minutes later to. CONFIRM the cancellation and (this is a good one), he could send somebody on Monday to disconnect the service. This is great customer service Steve and Time Warner cable. I called Dish and next week I will cancelled everything else. AMAZING SERVICE!!!!