LensCrafters Complaint - Lied to Customer - Prescription Lens/Sales Rep
LARGO, FLORIDA -- I went to LensCrafters because of their 1 hour turn around. I needed a new prescription and wanted the very basic. The sales lady said that the prescription was written for progression lens. I told her I just want single vision lens. She said I would need a new prescription from my Doctor. I said ok, but I want basic plastic lens. She said that LensCrafters ONLY has Carbonite High End plastic lens. When I left I called my Doctor,she said she did not write the prescription for progression, that is up to me if I want that. The Doctor call the store and later called me back stating that the store does have the very basic plastic lens. I then called LensCrafters back and told her you lied to me to get the price up. I also was told from her that if I wanted glass lens that they would send them out to be made and would take 3 weeks. To show in dollars what it cost me if I didn't cancel the order. $275.00 with a AAA discount $238.00. I called Pearl Vision which I have gone in the past basic plastic $89.00. Note Pearl Vision also has the high end Carbonite plastic lens which is more money.
In end this lady tried to sell me the higher end lens. Now whether this is just an individual sales person tactic or LensCrafters I don't know,but this has made me very angry. The LensCrafter Store is in Largo Mall in Largo,Florida.