HotMovieSale.com Complaint - Total Scam - Beware - Stay Away - Movies - DVD
Movies - DVD - Complaint
Please do not buy anything from [this company] and if you do, be very careful. This is my story of a very frustrating day I had yesterday that included 3 hours on the phone.
Yesterday I sat down to do some online banking, update checkbook and pay bills. I receive most of my bills online instead of on paper, so I must admit I have neglected really looking at them in detail. Well, big mistake. I just happed to thoroughly check out the charges on my credit card. I came across this weird 9.99 charge from a company called smartsavingscenter.com. Upon a little more research I noticed that this company has been deducting this 9.99 from my account since Sept 2007. It was just such a small charge, I guess it never threw up a red flag.
I called the company and asked what the charge was and how they got my credit card information. The first 10 minutes of the call the representative kept avoiding my question and insisted in telling what a great service I was getting with my membership. I finally had to get very rude and yell at him to tell me how this charge got on my credit card. He finally told me that when I purchased a movie in Sept 2006 (yes I said 2006, 1 ½ years ago) from HotMovieSale it automatically signed me up for a membership at SmartSavingsCenter.
I was so mad I thought my head was going to explode. I told him (in a very loud voice) that I never gave them permission to change anything on my card. And most importantly WHY would they start this so called membership charges 1 year after my purchase. I am sure they do this so people like me miss the charge until it has already cycled on your account a few times.
He told me that he would refund $30 of the $80 dollars they have deducted from my account. I told them that I had already talked to my credit card company and they are ready to dispute the charges, I just need to say the word to get the ball rolling. In addition I told them I was going to report them to the BBB and find some federal department that I can file a fraud report.
The representative put me on hold for a second time, then came back on the line and told me he would refund my entire $80. I asked for a cancellation number and a refund confirmation. I was told it would be e-mail to me in 24-48 hours. As of 10pm tonight I have not received any e-mail. I will give them to Monday, and if I don’t hear from them then jump back into this horrible situation with both feed.
I know this is long winded, but I wanted to inform everyone I can about this scam and hope I can save someone the trouble I had to go through.