Circuit City Complaint - Cheated by Circuit City and Canon for trusting them
LUBBOCK, TEXAS -- I bought a Canon A720 IS from Circuit City, Lubbock, US on 12/22/2007-Ticket no 451003233564. It is under warranty. I have been a frequent customer of Circuit City and had certain amount of trust in their products so I didn't check the camera while purchasing. On the next day I was traveling to India and presented it to my sister.
I opened the box in front of her and came to know that it was not getting started. I hope you can understand the embarrasssment that I would have faced.
Now the real story starts, I called circuit city they said if you cant bring the camera back within 14 days go to hell...we are not responsible....as if they were targeting customers to whom they can give their junk materials and someone of the other will surely fall in their trap, my bad fortune I was the sufferer.
I showed it to Canon Service Center, New Delhi, India. As the warranty was not international so first they took the service charges for repairing the PCB (around $30) and returned it back to me. The camera went bad again, now I was told that PCB needs to be replaced and were asking me a hefty
amount (more than $100).
I was very disappointed with the service center in India. I discussed this with Canon USA on phone and sent it to US along with the receipt of Circuit City and the receipt/problem statement of canon service center, India.
To the worst shock for me they took 2 weeks and returned the camera unrepaired saying its an uneconomical damage due to water. This was really crazy because I know not a single drop of water was near the camera and I know I am not lying. Moreover if this was the issue Canon India would have noticed this straightaway, which they never did.
This clearly shows that Canon is simply lying and running away from its responsibility to serve its users and warranty. Now I am feeling like a idiot cheated away by a big brands like Circuit City and Canon just because I trusted them. I called Circuit City again...they rudely say fight with canon .... as if you r an idiot why did the first place you trusted circuit city.
I have all the papers with me to support my case, and am ready to go to any extent to fight my cause. Can anyone tell me whom to approach in Canon or Consumer Court or whatever.
I need to fight for my rights,