SunCom Complaint - Termination Fee for Pre Paid Phones? - Cell Phone
Cell Phone - Complaint
WINSTON SALEM -- I had a go phone from Cingular a while back. Apparently SunCom bought Cingular. I was told that I needed to switch to a SunCom Sim card. I was told to go to a local SunCom store and get the new sim card. I kept my prepaid option and never signed a contract with them. As a matter of fact, I did not sign anything that day at all. The rep gave me the sim card and told me the plan was similar to the plan I had with Cingular. Well, a few months later, I decided to get a contract plan with Cingular. They were back up and running. I did not pay anymore on the prepaid phone because I did not want it. A few months later I receive a bill fro $275 for a termination fee for the pre paid phone. I was told because I did not call and tell them I was terminating the coverage their was a termination fee of $275. I have called them on several occasions and I have always been told their is nothing that can be done. I do not understand how you can have a termination fee for a pre paid phone. Does anyone have any address or numbers for SunCom.
I cannot find any information to complain to the higher ups in the company.I am currently sending a complaint to the attorney general and the BBB. But any other information will be greatly appreciated.