Budget Rent-A-Car Informative - Review Of Policies/Some Advice/Tips
NORTHEAST, PENNSYLVANIA -- I'd like to explain some policies and offer some advice to those who have problems or just do not understand. First, Debit Cards.
When using a debit card at a location that takes them, at the time of this writing, it will first run a credit check (which I believe minimum score has to be 550), if that passes we will put a $400 hold on the card (funds no longer available for use) or if the rental is greater than $400 total, the hold is $400 then a percentage of the rental cost. Also, if the card is an Access card we do not take it period. If location does not take debit cards, please do not throw a fit and scream that the card is also a credit card. Just because it says Visa does not mean it's a credit card. If it says anywhere on the card it cannot be used and the computer will reject it. Reason for not taking debits is not stupid, there needs to be some way to take funds off the card if you don't return the car on time or return it all all. Please stop giving the employee behind the car a hard time since it is not their fault at all.
Second, Reservations and Cars:
We can only guarantee that you have a reservation, we cannot guarantee the make or model of any car. People just assume we have access to whatever cars we want and that we have an infinite amount. Please do not get angry and scream and tell the rental agent that you reserved a certain model, because you did not. The website clearly says that the make and model car you're looking at is just an example of types of vehicles available in that car class. When you tell the agent you were told you were getting a certain model, you sound foolish. The people on the 1-800 reservations number will tell you anything since they don't have to actually deal with it. If you have an SUV, Van, Luxury, Premium, or Convertible reserved, you NEED to show up at the time you have on your reservation, not 4 hours later. If it gets too busy we may have no choice but to give your car out because you did not show up on time. Many times locations run very short on cars. Also, when renting from a location that isn't open 24 hours (airport locations), It is crucial to put your flight information in your reservation. You cannot get mad when you get off your delayed late flight and find that the counter is closed, because how are they supposed to know you were on a flight. Also, when renting from smaller locations who have small selection of vehicles, don't get picky and start complaining about what car you got, you aren't buying it. And PLEASE do NOT book a reservation after finding out your flight is going to late after we've closed. We do have lives and would like to go home instead of working 14 hours.
Third, Making Reservations.
It is generally and almost always cheaper than booking online or through the 800 number rather than calling location directly. At my airport location there is only one person on at a time working the counter, not only is it very aggravating when a flight lands and you're busy when the phone starts ringing, but likely you'll get a very high rate because of it. Also, when you come up to the counter and ask if there are cars available and they say no, then you go and book one on the phone or online, it is extremely frowned upon. No, we are not lying to you, let me explain: We do not have the ability to sell ourselves out of cars, that is controlled by upper management in the locations main zone (Example: Philadelphia Zone controls whole northeast branches.) And they are very very stingy about doing it. So when you do that, you're almost positively likely to get the worst car.
One last bit of advice: Please do not immediately walk into the back room and start screaming hello if you don't see someone at the counter 2 seconds after arriving. We do have paperwork to do. We do need to go to the bathroom or eat. Please be patient.