Wal-Mart Complaint - Long Wait and very poor service in the tire center
DESLOGE, MISSOURI -- My husband and I went to the new Supercenter in Desloge MO last Saturday at 1:30pm to have 4 new tires put on our car. We went into the store and no one was in line but a female named Tracy asked if she could help us. My husband explained what we needed and she stated she could not help us till another worker exited the computer. The phone rang and she proceeded to take a personal phone call for 20 minutes, leaving us standing there waiting to tell her what tires we wanted put on our car. She remained on the phone, when a young man came to the check out and asked us what we needed and explained that we needed to go out front and fill out a work order before the tires could be put on our car. We did this and when we came back in she was still on the phone. The man that filled out our work order stated it would be done in about an hour so we did some shopping. They called us to the back after about 45 minutes and told us they did not have enough of the tires we were wanting so my husband picked out a cheaper set of tires. We continued to shop waiting for our names to be called that our vehicle was ready and it never happened. After approximately 3hrs., I went to the back to see if they had our car in the bay. They did not. The same car was in the bay as when we arrived and had been there now for almost 3 hours. Our car had not been moved. There was 2 elderly gentlemen there and a school superintendant that I knew that was also waiting for there cars to have tires or other work done to them.
Walmart advertises for you to bring you vehicle in and get tires put on while you shop, but they neglect to tell you that it will take a half a day to do this. We ended up leaving after 3hrs. of miserable service, rude workers and no tires.
The other elderly gentlemen were still there when we left and they were furious. I can not believe that the store manager does not get fired or check on his employees to see that they or not just standing around in the bay or on the phone,for the way the tire center is ran at the new Super Walmart in Desloge MO. I know they have lost our business when it comes to several of their so called fast service with very little waiting. I believe this store should be checked into because it is gaining a bad reputation from the start. My husband and I had our day ruined because of the service we received at this particular store.
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