Target Complaint - Lousy Service - 3 Customers Lost!!!!
PEMBROKE PINES, FLORIDA -- I am not sure if the bigwigs at Target read posts, but the store's return policy, particularly for registries needs reconsidering. After spending nearly $500.00 in Target in the past month preparing for the birth of our first child, Target kicked me in the face by not returning a duplicate gift registry item. Although the service rep., who was also busy speaking with her co-workers, acknowledged the item was on the registry and had been purchased at Target, I could not get a store credit. Not a refund, but a store credit. This has to be the DUMBEST policy. The store spent time wooing me to use its registry but I can't return a duplicate item purchased (and acknowledged) at your store because a guest forgot to attach a gift receipt.
Well, I hope the $20 return policy is worth 3 loyal customers and account holders. They are too many stores in the registry business to have a major retailer closed it's mind on honoring purchases made at its store. And Target wonders why its quarterly sales have consistently fallen!!!!