Rick Case Hyundai Complaint - Horrible Warranty and Service
DULUTH, GEORGIA -- I purchased my first Hyundai in August 2005. It is a 2006 Santa Fe. I bought the car because everything I read was talking about how good the cars were and how great the warranty was. Well, I have put roughly 27,000 miles on my car since then, which I believe to be on the lower side. I have had several minor, but irritating issues with the car lately.
First, a piece of the luggage rack flew off while I was driving. If I had ever used the luggage rack, maybe this would not surprise me but as I have not this was in my opinion a defective part. Then, the driver’s seat seam has come apart. The material is not torn, the stitching has simply come undone--clearly a defect. Yet another obvious defect is the back windows and the back windshield leak. Well, if it were possible to even open the back windows that might be considered wear and tear. Quite obviously, since the windows are not functional and they still leak, this is a manufacturing defect. Finally, my last problem is one of my speakers is blown. I do not listen to my radio very loud, but I guess this is something that was possibly not a defect.
The problem I am having is with the service department (mostly) at Rick Case Hyundai in Duluth (Atlanta), Georgia. The first time I called to schedule an appointment for these issues I discussed them over the phone and set up an appointment for the following week. When I showed up for my appointment I was told I could not be helped because the leak specialist was not there. He only came out on certain days. Well, if they scheduled me and I had told them my problem over the phone, they should have had him out there. So, I show Jim at the dealership all the problems and he tells me they should all be covered except possibly the seat. We go back inside and schedule a new appointment for a day when the “leak guy” is going to be in. The day of that appointment, Jim calls to cancel my appointment because the leak guy cannot make it in. He promises to call me back as soon as he hears from the leak guy. A few days go by and I call Jim. Well, I get the same story—I will call the leak guy and call you back. Well, a week later I call back and tell him I need to come in. He takes my information this time (make, model, and mileage) which he has never done before, even when I was there in person. The he puts me on hold for a few minutes, comes back and tells me the leaks aren’t covered by my warranty and neither is the seat. What the heck happened to my 5 year bumper to bumper warranty???? Last time I checked the seats and the windows were both in between my bumpers. I really feel that I am getting the run around.
The sad thing is I have considered buying another Hyundai. However, if I cannot get this resolved, I will not purchase another. I will also do everything I can to make sure other consumers are educated about theses cars and their supposed “GREAT WARRANTY”., including sending letters to car magazines, Consumer Reports, Clark Howard and anyone else I can think of. All of my issues are fairly minor and should not be hard to fix. I guess that is why I don’t understand why I am having so much trouble.
Oh, and the reason I am writing to you and not calling the general manager of the dealership is because I tried to call and the receptionist insisted she did not know his name. It appeared to me that they were not willing to discuss my issues. I am however sending a copy of this letter to the dealership so that someone is made aware of the problems they are having.