HSBC Complaint - HSBC does anyone there know whats going on??
Unfortunately a family member has gotten a loan from these ‘people’ at HSBC....a true mistake. We constantly get calls from HSBC collections. NEVER has a payment been made late. Most months extra payment is made to end this awful relationship as early as possible. During one ‘collection’ call when we gave HSBC the dates and amounts of the last 6 payments made the last 3 months....we got the explanation that making double payments had ‘messed up their system’!!
Just today....we got a collection call at 09:00...payment records are now kept near the phone for quick access. (No other company I have ever dealt with is this dumb) After a quick review and some not so customer friendly response from HSBC..... we get another call from them at 09:15! So again we grab the payment records.... but the HSBC operator can’t get into our file as the last HSBC person still has it pulled up!!! Long story short.... the calls end with a snide remark from HSBC. If I can find out how I will get these guys.... the work involved to build a case is more time than a busy life has right now.
Beware of HSBC.... they are either so disorganized or a true predatory creditor..... just as many US loan companies are as reported by NBC news this week.