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Heart Guardian Informative - Bogus charges - Wellness Watchers MD
Wellness Watchers MD
I received my bank statement to find a $59. charge to Heart Guardian. I had no idea who they were. I wrote them an email and they told me that I had been on a 14 day trial which turned into a full charge. I told them I did not want it and they said too bad it has been to late. I did order a product from I guess it is one of their groups. I never received the email they said they sent to me nor the phone call they claim to have made.
I informed them I am going to the better business bureau. I would not buy anything from any of their companies. They are not a company that will work with you or listen to your complaints. I feel that this was done with out my knowledge, They are not an upstanding company in my book.
I informed them I am going to the better business bureau. I would not buy anything from any of their companies. They are not a company that will work with you or listen to your complaints. I feel that this was done with out my knowledge, They are not an upstanding company in my book.
Comments:
Posted by Suusan B. on 2008-03-12:
There is no way that this company could have charged you unless you gave them your account number.
Posted by hayburner on 2008-04-03:
Apparently there is a scam where you buy something online and they steal your info. Wellness Watchers is a valid company (I believe) and is getting a lot of flack. Wellness Watchers MD is the one stealing data. Keep an eye on your credit card charges!
Wellness Watchers gave me the phone number of the bogus company. Reply if you want the numbers.
Wellness Watchers gave me the phone number of the bogus company. Reply if you want the numbers.
Posted by hayburner on 2008-04-03:
Apparently there is a scam where you buy something online and they steal your info. Wellness Watchers is a valid company (I believe) and is getting a lot of flack. Wellness Watchers MD is the one stealing data. Keep an eye on your credit card charges!
Wellness Watchers gave me the phone number of the bogus company. Reply if you want the numbers.
Wellness Watchers gave me the phone number of the bogus company. Reply if you want the numbers.
Posted by Bearwoman on 2008-04-04:
Hayburner,Yes I would like the number your were given. I do keep an eye on my credit card. that is how I caught this.
Posted by hayburner on 2008-04-06:
Wellness Watchers MD: 800-591-6383 - for Urban Nutrition: 800-515-1070.
Posted by littlemisscontroverse on 2008-04-22:
This happened to me as well I also called the other wellness watchers first and they gave me the numbers and told me to call my bank as well. Wellness watchers Md claims they sent me two emails,a letter, and something in the miracle burn box. I did not receive any of this. I demanded my fees be reversed and they are sending me a form but said IF they do I will only get 50, I wrote a letter of dispute to my bank. Urban Nutrition (Miracle Burn)claims that they do not know what wellwatchers md is doing but it is their affiliate they agreed that they didn't send anything from WW MD. I won't buy anything from either of these companies ever again. Oh yeah both of them acted like they didn't know what I was talking about but the wellness watchers person knew exactly how much it was for and everything and they aren't even affiliated. SCAM.
Posted by koyfoo on 2008-05-19:
They are a scam. They "get" your info from one of their affiliates you purchased you product from. What I would like to know if any of you received a refund from them after completing their form?
Posted by littlemisscontroverse on 2008-06-13:
koyfoo~ I contacted my bank and told them what was up--they refunded everything and dealt with them for me.
Posted by The Doctor Is In on 2009-01-26:
Fortunately for me, this story has a happy ending. Here are the events and steps that I took to resolve this with Wellness Watchers MD:
I got an email informing me of my 1 month free trial, at a cost of $1.83USD, and the email detailed the information about the charge to my credit card. I immediately sent this email to "support@wellnesswatchersmd":
"I've already read the complaints of people being charged $59 without their permission. I want you to cancel my membership. I will be contacting my credit card company to block any further charges from your company. And finally, I will be contacting my State's Attorney General of Indiana. He takes a very, very dim view of business practices like this, and is a pit bull in pursuing companies by initiating legal action. He set up our "do not call" system, and you should see what he does to those companies that violate it."
I then called my credit card company and luckily the $1.83 had not yet posted (thankfully).
I then called the 1-800-591-6383, was put on hold for about 4 mins. before a Customer rep came on the line. He asked for my last name and zip code and then informed me that my account had already been deactivated. I went to my email and sure enough, there was an email from them confirming my account had been deactivated.
I got an email informing me of my 1 month free trial, at a cost of $1.83USD, and the email detailed the information about the charge to my credit card. I immediately sent this email to "support@wellnesswatchersmd":
"I've already read the complaints of people being charged $59 without their permission. I want you to cancel my membership. I will be contacting my credit card company to block any further charges from your company. And finally, I will be contacting my State's Attorney General of Indiana. He takes a very, very dim view of business practices like this, and is a pit bull in pursuing companies by initiating legal action. He set up our "do not call" system, and you should see what he does to those companies that violate it."
I then called my credit card company and luckily the $1.83 had not yet posted (thankfully).
I then called the 1-800-591-6383, was put on hold for about 4 mins. before a Customer rep came on the line. He asked for my last name and zip code and then informed me that my account had already been deactivated. I went to my email and sure enough, there was an email from them confirming my account had been deactivated.
Posted by wellnesswatchersmd on 2009-03-03:
Hello, I am with WellnessWatchersMD. We would like to apologize for any problems that some of our customers have been experiencing. We have recently made improvements to our customer service system as well as our phone system. Please contact us via email at support@wellnesswatchersmd.com or by telephone at 1-800-591-6383 and we will resolve your issue promptly. Thank you for your patience!
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