Ford Motor Complaint - Brake System
LAKEWOOD, COLORADO -- At 26,000 miles our 2006 Ford Escape started having a pulsating in the brakes when you came to a stop. Took it into a Ford dealer for service. Their answer was, "We'll turn the rotors." They did and that did not solve the pulsating problem. We took it back to them a second time for the same problem. Their answer was, "We'll turn the rotors." I said that did not work the first time and their answer was, "We'll turn the rotors." That did not solve the problem. Took it back to them a third time. They answer was, "We'll turn the rotors." Again, I said that didn't do anything the first two times but they said, "We'll turn the rotors." I expressed concern that they were turning the rotors so much they could get to be below spec. They said, "No problem...there's lots of metal left." This third turning of the rotors did not solve the problem. At this point, we took it to another Ford dealer.
Explained the pulsating problem and they said, "We'll turn the rotors." At that point I got a call from the service rep telling me the rotors were too thin to turn and the rotors and pads had to be replaced at $450 cost to me. Even though Ford authorized service people insisted on turning the rotors 3 times to the point that are not serviceable, I am now expected to pay for new rotors and pads. No one at Ford showed any interest in finding the cause of the problem, i.e., what caused the brakes to begin pulsating at 26,000 miles. I talked to Ford Customer Service people at the Regional Office. Their oft repeated position is that the warranty does not cover brake pads or rotors and therefore they will not replace the rotors or pads.
No matter that their mechanics turned the rotors so far that they are not serviceable anymore. I am to pay $450 for their mistakes in attempting to correct a problem. Suffice it to say I will never buy a Ford product again and will advise anyone to not buy Ford. Ford does not stand behind their products or services.
More Reviews on Ford Motor: