Polaroid Corporation Complaint - The Worst Service Ever From Polaroid
CHILTON, TEXAS -- After literally weeks of enduring a different answer and excuse and promise with each call to find out why my replacement TV hasn't arrived, I finally got so fed up with the obfuscations and buck passing I decided to do the only thing left to me. make my complaint public. Polaroid sent me a rebate check for $100.00. the cost of sending the broken TV back to them was $84.00. so I gained $16.00....but I am out the $297.00 I spent on the TV in the first place and I still don't have a TV and it's been almost two months! We have been told with each call the TV has been sent via fed ex and yet they mysteriously cannot find the tracking number...
I called Fed ex and they said they can track it by name and address and nothing with my name or address has been sent from polaroid..So when I confronted Hemmhoroid, oopsie, (polaroid)with this information, they magically discovered that a mistake had been made and it hadn't been sent after all... but not to worry, they were going to e-mail their shipping dept and it would go out the next day.... and I got this line of bull for the next 6 and 1/2 weeks straight...until tonight when the customer service rep said "Oh I see, your TV is actually on back order because we ran out of them." I drew to his wandering attention to the information supposedly entered on his own computer stating they had just received a huge load of brand new TVs and they were being sent out as fast as they could muster. over 6 weeks ago mine was supposedly shipped and it would arrive before the rebate check..the rebate check came...7-10 working days came and went (several times) still no TV..
As I sit here now..still no TV..I was polite for the first month of their twisted tongue truth telling, but not anymore. Polaroid Corporation has absolutely the most inept, dishonest, buck passing, weak, uninformed, misinformed, incapable, illogical and patronizing customer (dis)service I have ever had the ill-pleasure to attempt to do business with. If I were to give them a star rating on a 5 star basis, I would have to invent an addition to the rating that begins about 10 stars below the 1 rating.
I know, let it all out! quit holding it back!
Be smarter than I was and next time you have an opportunity or choice to buy a Poloroid product or run naked the wrong way up a busy freeway, Go for the freeway...It will be more satisfying and will definitely get you a quicker response.