Lake Manawa Nissan Complaint - Customer Service Review
This is a review of Lake Manawa in Council Bluffs Iowa. First we got suckered in to buying multiple cars from this lot. I will have never had a more confusing process in my life. This people are corrupted to the core and will say anything to get your foot in the door. The sales people are very deceptive and will try to get you to sign multiple documents before they even tell you the price. DON’T DO IT!!!!! I would not sign a thing especially if it is a first time buyer. We have not even got to the bad part yet.
I had several problems with their SO CALLED customer service. First I took the afternoon off so I could get some items fixed on my car. We had made an appointment two weeks before, a normal wait for any service from them.
When I showed up to the service center I had to wait about 10 minutes before any customer service reprehensive got to my issue. I confirmed my service that I would be receiving and asked if they could also wash my vehicle. They said that it would be an hour and a half before they would have the issues fixed. I thought that sounded right considering the service. I waited for about an hour and to my surprise they had finished early. So I thinking wow they actually care about my business because they were so speedy with the repair. UNTIL I went outside, my car was not washed; the repairs to my car had not been made.
I am thinking what the heck they had been doing for an hour with my car. I went back inside and told them that them that nothing was fixed nor washed. YOU KNOW WHAT THEY SAID, O YOU WANTED THAT FIXED WE JUST CHANGED YOUR OIL. The guy was rude and said o well we will call you when we get that part in. No sorry Sir I will get your car washed and car fixed just blew me off. This is the way they treat their customers that spend over 40000.00 dollars there. THIS PLACE IS HAZEROUS TO CUSTOMERS HEALTH……
I CALLED THE CUSTOMER SERVICE MANGER TO COMPLAIN. I GET AN ANOTHER RUDE REP. SHE HAS THE ALLDASITY TO TELL ME, O WELL, IT NEEDED AN OIL CHANGE ANYWAY. I CANT BELIVE THIS PLACE HAS NOT BEEN REPORTED MORE OFTEN. O BUY THE WAY THEY HAVE HAD 18 COMPLAINTS THROUGH THE BBB. PLEASE SAVE YOURSELF THE TROUBLE…..
THEIR FREE OIL CHANGES not so free….
Actually they denied me them because I wrote a supposedly wrote a off colored review. MANGER IS A PIECE OF WORK …KNOWS NOTHING ABOUT CUSTOMER SERVICE OR DEFUSING A SITUTAION. I WILL NEVER BUY ANOTHER CAR FROM THEM OR RECOMENND THEM TO ANYONE. JUST DON’T DO IT.