Papa John's Pizza Complaint - Delivery? Where is it?
RIVERSIDE, CALIFORNIA -- This actually happened a while back, but it still bugs me. We had ordered a pizza one night, right around 5pm. The person on the phone told me, "It will be there in about 45 minutes". Well, an hour and a half later, we still had no pizza. We called the store and they said that they came, but that we had not answered the door. Hmm, kinda funny, but the way our apartment complex is set up, we have a backyard, which we were in. You have to pass our backyard to get to the front door. We have short walls, so there was no way he could've passed us. I never saw or heard anyone walking towards our apartment with a pizza. I'm not sure what bugs me more. The fact that they lied about it, or the fact that they didn't call us to let us know. We had ordered many pizza's from them in the past, and never had any problems up until this point. Since then, we have never ordered again, and never will. It only takes one bad experience to shatter a customer's trust forever. Now, we ordered from Pizza Hut, Domino's, and the local pizza places. And we always got our pizza. We already complained to the store and to corporate, and we got a free pizza coupon, but they lost a customer for life. When I ordered a pizza, I don't want to wonder whether or not they are going to deliver it.