Overstock.com Complaint - Do Not Order From Overstock!! They Are Pond Scum!!
MISSOURI -- Please see the following email sent to my mother for a return on shoes she sent to me as a gift that did not fit.
We received your return for the Circa Joan & David Jude Women's Leather Moccasins . A credit in the amount of $17.00 was issued on 3/12/08. This credit will reflect on your account in accordance with the timeframe established by your card provider.
A breakdown of your refund is shown below:
Item price: $ 33.99
Original Discount: $ -00.00
Return Label Cost: $ -00.00
Open/Used Item Fee: $ -17.00
Total Refund Issued*: $ 17.00
*Original shipping is non-refundable.
An open/used item fee has been deducted from your refund because the shoes were dirty. For questions regarding our return policy or for additional assistance, please click here to visit our online Help Center.
Thank you for shopping with Overstock.com.
Customer Care Returns
Please see reply e-mail I sent...
Dear Overstock Customer Service Rep,
This is absolutely ludicrous! Those shoes were not worn or used in any sense of the word. Pictures were taken of those very shoes, box and all at the post office prior to mailing them to your facility. This is something I thought would be in my best interests when I heard a friends horror story about a return fiasco with your company Overstock.com.
How is someone to know that a product they purchased on-line is or is not the product they purchased, shoes in this case, without opening the box? Please explain this to me?
If a full refund is not approved for this return, you will see my reviews on your return procedure and horrible customer service on every review for every item you have on your website, Overstock.com. I will make it my daily amusement to ensure that your on-line consumers browsing with Overstock.com be wary and proceed with caution due to the Overstock.com return 'policy':
"Don't open that package, unless you the consumer only want half of what you paid for it refunded back! Regardless if you used it or not! And you can forget about being reimbursed for shipping it back to us too! We will just resell this product over again and do it to someone else."
I think I like the mantra 'And then some better' but who am I just someone who tried purchasing some shoes. That was obvious to the four (4) people in the room did not fit my foot as soon as they were pulled from the box!
Not to mention the other sites I will voice my concern on. I know you are merely a Customer Service minion but I would suggest that someone get this into the hands of someone that can do something about getting the full refund with in the next 7 business days, including shipping which was $9.75.
In seven days without a full refund and return shipping, I will contact Consumer Reports, I will contact the on-line BBB, I will contact my local news in St. Louis, MO, I will place a nice long babbling conversation on my blog of how my mother was taken advantage of by Overstock.com, just because she was trying to be kind and purchase a gift for me. Oh and hello You-Tube!!!
So, I would simply ask you to rethink the condition the product really was in when 'inspected' by your Overstock.com staff (shoes, in a box for Christ sake)