TracFone Complaint - Don't Buy 1-year 400 Minutes Card
I purchased a TracFone for my 80-year-old mother and loaded it with 400 minutes that were supposedly good for one year without any further purchases of minutes required. The phone stopped working in 60 days and displayed an error message that we were required to purchase more minutes. She complained and received a new "Sim card" but when it arrived by mail, it could not be activated because "the system" did not recognize the number on the card as a valid Sim card number. While we were trying to get yet another SIM card, after several long waits on hold, they cut off the call. I had to drive two hours to her house to work on the problem, two hours back, and 1.5 hours on the phone -- and no result. That is obviously the Tracfone strategy - to wear you down.
The tone of the customer service people I dealt with was superior and snide and they obviously enjoyed scamming an old woman. A $165.00 lesson.