AT&T Wireless Compliment - Great Customer Service
I recently purchased an iPhone for my son who is in college. About a month ago he went on a short vacation with some friends to Mexico. Knowing the exorbitant international fees for cell usage, I warned him against using it excessively and so he was very careful about the number of calls he made. However, what we didn't realize was that as long as the phone was on (and not in airplane mode) the web browser was continuously updating and wracking up charges. When I got the bill, the data transfer fees were over $300. I called AT&T expecting a battle, as is usually the case when dealing with utility companies.
Instead, I got a customer service rep who explained exactly what had happened, some options on avoiding the issue in the future, accepted full liability as an AT&T/Apple issue, and immediately removed the charges from my account. It was one of the best customer service experiences I've ever had!