USA Indoor Air Quality Informative - Beware Of The Coupon!

Review by Tachi on 2008-03-13
DETROIT, MICHIGAN -- USA Heating & Cooling, AKA USA Indoor Air Quality has a coupon being distributed that advertises whole house air duct cleaning for $34.95.

The ad states that it includes all heat vents, 1 cold air return, 1 main duct, 1 access panel, free carbon monoxide test, free dryer vent cleaning and free register cleaning. On the phone, when setting an appointment, it was mentioned that additional cold air returns are $5 each. No problem, right?! Wrong!

They showed up and proceeded to tell me my bill was $206.00. The cold air return (main) is not included and costs an additional $70. In addition, if there are ducts that branch off from the main those are also additional.

Lastly, the technicians kept asking me how their technique looked. If I were a professional in duct cleaning, I would have done it myself. The quality of service was poor. Yes, my ducts are clean and they looked nice when they showed me.

However, the dust they blew out of my ducts and all over my finished basement did not make me happy. They also left little pieces of metal all over the floor from when they drilled holes in the duct-work.

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