Brands Mart Complaint - Warranty Policy - Kitchen Aid Overhead Microwave Oven
POMPANO BEACH, FLORIDA -- We've been having trouble with our microwave oven periodically since we bought it from Brands Mart. In the year and a half since purchased it's been serviced to fix the same problem three times. We purchased the extended warranty with the oven. We have had no problems with the service, but now they said they want to replace the microwave with another one since the problem still exists.
That's where the problem starts. We had bought a Kitchen Aid along with other Kitchen Aid appliances from Brands Mart for our kitchen. Note "all matching. THEY WANT TO REPLACE THE OVEN WITH A WHIRLPOOL MICROWAVE WHICH ACTUALLY IS VALUED AT A PRICE OF $200.00 than the one we bought from them a year and a half ago, (and a lesser quality too). Different look and all!!!
According to their "COMPANY POLICY",Brands Mart could replace anything they service that they determine needs replacing with anything and any quality they choose as long as it performs the same function. THEIR CHOICE!!!! That's their company policy!!! If we wanted a Whirlpool We would have purchased one to begin with.
I FEEL RIPPED OFF!!! I had purchased all my electronic equipment and appliances from them and they treat me like this?? A steady customer. Not only that, just the point that they treat everybody that way is just totally wrong, and I want to fight this to the end!! There's a principal here that should be taught to these pompous companies who think we the consumers should be happy with whatever we can get in return of a problem item we purchase from them!!!!
I'm aware Whirlpool manufactures most microwaves for all the companies offering one, but it's still manufactured to the standards and specifications of the company they are making them for. Kitchen Aid is a higher standard company than some of the others......