Wachovia Bank Complaint - Elderly Abuse And Complicity
CALIFORNIA -- My 73 year old Nan took out a second w/ her bank @ World Savings(henceforth referred to as Wachovia)This was to remodel her home and live her golden years in peace. She is a Cancer survivor and for all extensive purposes on a fixed income. She is also sharp as a tack. Has direct deposit of her SSI. A career business woman that has had impeccable credit for 50 some odd years. Without fail.
Well, for the last year and a half(after Worlds' became Wachovia) the second bill or statement has come sporadically. Sometimes as late as the due date. which then resulted in late fees. Then this caused some angry words. Then when this was "taken care of" a new hustle started. Every statement requested $75 dollars because her real bank wasn't cashing the "checks", resulting in obsessive NSF fees. Well of course she got her bank statements showing that Wachovia had indeed been paid timely,(every time!)and after two weeks of phone calls and ass kissing the fees were waived. The entire amount in question I think was about $280. Since then, every month since the "misunderstanding" there's been more fees she's had to pay, over the course of 4 installments she needs to pay $70 more a month.
Which in my eyes is recouping the $280 , 4 payments at a time.
Well, if that wasn't enough, her credit has been effected leaving her to fall victim to their next scam, they raised her interest rates because she'd been habitually tardy on her loan payment. I've now petitioned the Better Business Bureau to mediate this and have done my best to put a paper trail on them.
My Nan, who survived Cancer, the death my Mother, an abusive, sad life. Now lives in fear of losing her house (and sanity)because she can't understand what she's done to deserve this and how such obvious complicity has her "another misunderstanding" away from loosing her house.
Her peace of mind can't bee "waived" after she's dead.