CIGNA Corporation Complaint - Horrendous - Open Access HMO
PRINCE GEORGES COUNTY, MARYLAND -- Since switching to Cigna since the start of the year, I have been beyond stressed, frazzled and amazed at how horrible coverage is. If you or your children have any issues AT ALL beyond the need for well checkups yearly, you are in for problems. Specialists are impossible to find within a reasonable radius (75 miles!). There are 'exclusion clauses', the fine print of insurance companies, everywhere, which have excluded us from services several times so far. And it's only March. There are apparently some substantial hoops you can jump through to go to a doctor that wouldn't normally be covered. I've yet been able to achieve these steps satisfactorily, so if you have several hours a day to devote to this task, perhaps YOU can do it.
One example: They won't cover speech therapy for my 4 year old son unless he has an official diagnosis of autism. But, they won't cover ANY of the doctors/clinicians that can give that diagnosis. (And there are several different kinds of practitioners who can do this).
I'm quite sure this was by design. I am disgusted beyond belief.