Idearc Media Complaint - Idearc's Failure to Respond
FORT COLLINS, COLORADO -- I am the manager for an executive suites business that some how got stuck with an advertisement with this company. We have no record of anyone authorizing such advertising and attempted to contact Idearc both by phone and by letter. Idearc's automated phone system will leave you on hold indefinitely. They also do not respond to written correspondence. Idearc will just keep sending you bills and eventually have a collection company send you notices for charges. Leaving voicemail with Idearc does not result in a response either.
Collection companies will not address issues such as this and send you back to the company in question. I have written to Idearc and told them that my office would pay the advertising bill should they provide evidence that we in fact authorized the advertising in question. Idearc has yet to respond with anything besides additional bills.
The moral of this story is be very carefull in dealing with Idearc because if there's a problem and my experience is any indication of the norm, you will be in for some big problems and headaches.