Samsung Electronics Co., Ltd. Complaint - Lousy customer service, useless warranty
have a complaint about Samsung. I purposely bought a NEW Sync for $100 with $50 mail in rebate just so I could have the one year warranty. I didn't get the insurance yet from AT&T because of the 1 year warranty. This was in Oct. of 2007. Now the front screen display lights up but is just black and it won't send or receive any calls. I sent it in for repair and checked status on it every day, they didn't update like they were supposed to and sent it back with a square piece of paper saying "Your phone is damaged beyond economical repair in the form of cracks on the board. The factory warranty has been voided."
Now I'm really mad. They asked about physical damage, no obvious physical damage. The screen isn't broken, there are no huge cracks or breaks or gouges of any kind. They asked about water damage. No. no water damage. How can they possibly void the warranty? Of course something is broken or it wouldn't need repair, right? I can't take it apart and see if anything is "physically damaged" or that voids the USELESS 1 year warranty, so how am I to know that something is broken? What is the warranty for if not for the boards? What exactly do they do to repair these under WARRANTY? What would fall under the warranty? ANYTHING? I don't think so. I think that is just a way to keep from having to replace the worthless phones that they charge too much for anyway.
This was the Texas repair facility and I've already found several complaints on the Texas facility refusing to repair any Samsung products and several very angry people like me. I've talked to them twice as nice as I possibly can with no results. They are sorry for my inconvenience. Well so am I. Because now I'm going to have to resolve this other ways like the Better Business Bureau and State Attorney General's Consumer Complaint Office. I tried to be nice, but they refuse to cooperate and honor any warranty, which is why I got the phone in the first place.
AT&T wants $210 to replace the phone, when I only gave $100 for it to begin with and then got $50 back on mail in rebate. I don't even think they're worth that much.
Samsung's customer service isn't worth a penny. I'm not sure what's going on at the Texas repair facility, but evidently there's not much going on there. They said the repair tech said they couldn't fix it AT ALL. What exactly do they FIX there if they don't replace boards or even REPLACE THE PHONE? If it's damaged beyond economical repair then send me another piece of useless crap that would at least last until my warranty was over....that is if they hadn't already VOIDED it for me!!!!!