Washington Mutual Complaint - Fraudulent Acts / Poor Customer Service
DALLAS, TEXAS -- First of all I like to say that I was a member of Washington Mutual Credit Card Services for approx. one year until I happened to run into a problem with my account these are the most rude, tackless, uneducated, no interpersonal skills, evasive, desrespectful, idiots in the business world today that I have ever come across they should be barred from running a company as bad as there people skills are, first of all when you call into the customer service rep and he/she tries to make you think that you have lost your mind they don't know how to speak to the customers forgetting that we are their job security, but anyway after my first run in with my accountI found out that they are overcharging and have a lot od hidden fees; make sure you all read the very fine print in your credit card terms aggreement I decided to cancel my credit card and let them know that I didn't want to do business with them or any other company that they are affiliated with. I was aware that once I closed my account that intrest would still accumulate until payment was rendered in full. On 2/27/08 I mailed my final payment which was due 3/3/08 blessed that I was finally through with this wicked company full of bureaucrats.
On 3/10/08 I received another bill from them stating that my bill was past due I was shocked because I knew that I mailed my payment the same way I did in the past so I called them up what do you know someone answers the phone I couldn't understand and pretty much with no pulse tried to get more money out of me telling me that I can make a payment over the phone "oh yeah" it will be another fee of $9.00 and some odd change so I started investigating I called my financial institution to see if the check had been cashed but it hadn't so I filed a compliant with the usps to see if it somehow got missed placed or when & if it was mailed still hadn't heard anything so I call them back to see if they received it or not some stupid idiot name Michelle answered the phone with her rude ignorant self like she's having a bad day still can't find a decent person who works for Wamu yet.
So I'm now convinvced that they have received my payment, but they destroyed the check because it was a final payment and the account is already closed so they now want to keep you you paying intrest and late charges on these credit card account just another way for them to keep making money, I find it strange that how have all my other payments reached them (using the same addy on the bill) but now that I'm paying my account off this payment so happened to mysteriously not reach you and I mailed it in the envelope with the bill that they provide I know this is illegal and if anyone out their is thinking of joining any parts of Wamu don't believe the hype that this company is selling find a company that stands for something and not full of mess unless you like rude, disrespectful,incompetent behavior from the top to the bottom then by all means link up with this company you'll be sorry later once you run into a problem, but believe me speaking from experience I wouldn't be surprise if this company goes out of business on customer service alone. In conclusion be wise in the companies you select to do business with make sure you investigate before you make any commitments I wish I had, thank God for this experience I'm much more wiser in my decsion making now. I hoped this blog helps someone, a lot of companies are into scams like this another so be careful if you run into a problem leave your account open until you decide to pay it off that way they can't pull a fast one. And if any represenative from Wamu reads these comment your lights should come on remember God don't like ugly and when you try to get over on people you only curse your own money I'm not looking for your company to be around in the near future so tell your spineless customer services reps/emplyees that they may want to get their resumes together. A very dissatisfied customer