Fox Rental Car Complaint - Horrible Customer Service
PHOENIX, ARIZONA -- PLEASE, PLEASE do not rent any car from Fox Rental Company. They have come close to ruining two of my vacations. The only reason it was two vacations is that I gave them a second chance after nightmare #1. When I arrived at the Phoenix airport I was told that the car I reserved was not available and that they would put me in a mid size car. I informed them that reservations were made for a reason and I wanted the car that I reserved. Again, the manager said that was all they had and I had no choice. Take it or leave it. Those were his exact words. Nice customer service. I explained to him that I didn't want to waste money on gas and I wasn't comfortable driving a larger vehicle. He didn't care. Well, after two hours of waiting in their ridiculously slow lines, and arguing with an abusive manager I told them I would return the next morning to exchange my mid size for a compact. The manager said it would be there if I arrived before 8 am. Well, as you guessed--no compact car was there. They switched my car to as they said, "a compact" when it was actually another mid size. At this point I simply gave up because I was wasting precious vacation time and this company was never going to get his right.
I have made it my life's mission to alert as many people as I can about this unethical company. It was the second time they did this to me and they never respond to my complaint letters. I am now filing a Better Business Bureau complaint as well as a complaint to the Phoenix Attorney General's Office.
If they gave me a car for free I would never rent from this company again. Don't waste your time or money--I did and lived to regret it.