Century21 Dept Stores Compliment - Customer Service - Retail
LONG ISLAND, NEW YORK -- Recently a consumer posted a complaint about her experience with Century 21 Department Stores. She wanted to return a coat after a 3 month period and expected a full refund/credit. I have to say that to even expect a store to allow you to return merchandise after a whole season, which in retail is about 3 months, is quite frankly unreasonable.
The fact is that the store does its best to accommodate customers in matters regarding returns. Even if the item is "brand new" to your eyes it has lost its value as a seasonal piece of merchandise. As consumers we should shop wisely and resist the buy-to-return mentality that is very often taken these days. Most stores have a less liberal return policy than Century 21.. a refund/credit is given according to return policy.
As an employee and a consumer, I think that a thumbs up is in order for Century21 and its attention to the consumer.