Paradise Island Harbour Resort Complaint - All Inclusive Hotel Stay

Review by chiriqui on 2008-03-15
NASSAU, PARADISE ISLAND, BAHAMAS -- Our Stay at the Paradise Island Harbour Resort, Paradise Island, Nassau, Bahamas 3-1-08

We came to Paradise Island Harbour Resort to celebrate my wife's 50th birthday. She turned 50 on March 1, the very day we arrived at the resort. I wanted a memorable vacation.

The front desk staff were friendly and helpful. In fact, the young man who helped us upgraded us to a partial water view room, and volunteered to make our dinner reservations for us that evening as I wanted to have a nice dinner as it was her birthday.

I want to praise the hotel staff, as the people who work at this hotel are the only redeeming quality we found.

The pool area looked beautiful, at first glance. The water in the hot tub was dirty, and made you wonder if they used chemicals in the pool.

There are only two bars in the entire place -- and only one is open at a time. You would often times have to stand in line for several minutes before you could get served.

Our room was 1216, and was on the top floor. It was about the same quality as a low budget motel room ... I could have only imagined what the room we were supposed to have would have looked like. The bed was so hard it was difficult to get a full nights sleep. The light from the hallway shined through the openings around the door; and while lying in bed you could actually see movement in the hallway.

When we went to dinner the night of our arrival, the host could not find our reservation, and kept insisting that we did not have one. I explained that the desk clerk made the reservation for us; and I explained that it was my wife's 50th birthday. She again told me she could not find a reservation for us, but did find us a table none-the-less. The meal we had was acceptable, but nothing that we would consider exceptional. There was nothing special done despite my mentioning it was my wife's birthday.

The second day we ate at the Captain's Table buffet. This place is more like a low budget Denny's. The food selection was very poor, and that night my wife became violently ill in the middle of the night; and since it was about 14 hours after we had eaten lunch in the Captain's Table, I would suspect it was some type of food poisoning. On Tuesday, after my wife started feeling better, we set out to find another hotel.

We spent most of all of our time dining elswhere, as the all-inclusive package was just not acceptable.

We have stayed at other all-inclusive hotels in Mexico, Panama, Jamica and elsewhere, and never experienced anything like Paradise Island Harbour Resort.

We checked out on Wednesday morning, much earlier that scheduled. We checked into the Sheraton on Cable Beach. The manager there actually gave us a reduced rate on our room because we told him about our experience at the Harbour Resort.

The Sheraton was great ... but Paradise Island Harbour Resort should be bulldozed.

Our vacation did turn out to be memorable ... but the only pleasant memories are from the last three days; the days we spent at Sheraton.

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