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Imperial Palace Informative - Visitation

Review by spa on 2008-03-16
BILOXI, MISSISSIPPI -- I recently lost my mom and we always stayed at the I.P. I took my dad to stay and was shocked that the entire time there we could not use our comps at all (9-15 MAR 08). In addition, we were told at the desk that we had a free room for 2 nights and the next 2 nights we would pay but would be comped for it. Mind you I had the choice of staying free at the ISLAND VIEW but we always stayed at the I.P. for the past 15 years thru thick and thin! We go there at least 2-3 times a yr. I cannot afford to drive from FL. again now. I would like to give you one more shot. Needless to say my dad, and 4 sisters are very disappointed at this casino and in the future its NOT OUR FAULT that your computers were down to take care of us. I know we are not your high ELITE ROLLERS, but never the less I hope you hear and read this and have the decency to return my complaint but WE are probably not that IMPORTANT to you. We use to get tickets, airfare, free meals, free play, and great service but when I requested to speak to someone at checkout time she stated you were unavailable. I sure hope that changes.

As a General Manager for a large Building Supply retail chain I always take care of the customer and ensure that its not the amount they spend, in a life time they spend 1-2 hundred thousand dollars, thats what its about!! So, in closing I The time to return a message to all my unsatisfied customers,DO YOU! PLEASE FOWARD A COPY OF THIS TO A MANAGER AND HOPE HE WANTS US BACK

Sincerly, Steve

Thank you and my dad and mom.
Comments:11 Replies - Latest reply on 2009-08-17
Posted by dude in lude on 2008-03-16:
sorry for your lose, but im confused....were you staying at a Casino while in town for the funeral? im really lost here.
Posted by Ponie on 2008-03-16:
dude, I can't lead you out of the maze 'cause I'm deep in it too. Had the chance to stay at Island View at no charge, goes to Imperial Palace instead? *shaking head*
Posted by Anonymous on 2008-03-16:
Wonder if they offer clam digging?
Posted by moneybags on 2008-03-16:
IP has not been opened 15 years. Isle of Capri, the st Biloxi casino, has been open 15 years. And weren't we all thrilled when the casinos reopened after Katrina?

Superbowl, you should try the Mississippi casinos so you will have some knowledge of what you're talking about. Clams, indeed!
Posted by Ponie on 2008-03-17:
moneybags, has it been that long? I once stayed there but I thought it was within less than 15 years. My, how time flies when you're having fun! :)
Posted by moneybags on 2008-03-17:
Ponie,

Seems like IP, The Palace, and Boomtown opened around 1994-95. The Biloxi Belle was closed around then. But, then again, there have been quite a few. I sure miss the pirate's ship w/ their crazy TV ads. The Isle was the 1st, though and opened in 1992, just before we came back to Mobile.
Posted by Ponie on 2008-03-17:
moneybags: Hoo boy, is my face red! First of all, I ass/u/med your comment that 'IP has not been opened 15 years' meant they had closed. Thought nothing about the fact I've never heard of Island View. Seems each time I go there to make a personal delivery of my money, there are a couple of new ones.

I finally discover I'm comparing apples to oranges. This post is Missisippi--I'm thinking(?) Vegas! Oy vey.

(Slinking away to make an appointment for reading glasses.)
Posted by MSCANTBEWRONG on 2008-03-17:
Each time I visit the gambling boats in MS there is a new one...I've been to Isle of Capri, The Magic, The Grand and one other new one..
Posted by jktshff1 on 2008-03-17:
'Outa try the ones in Tunica, MS. just south of Memphis.
Posted by MSCANTBEWRONG on 2008-03-17:
I'll be very close to there in May...I just may check them out...
Posted by laklisa on 2009-08-17:
There are a few casinos in Vicksburg as well

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