Shepard Chevrolet - Lake Bluff, IL Complaint - Used Car Purchase
LAKE BLUFF, ILLINOIS -- My daughter recently purchased a used car from Shepard chevrolet. She called me up to review the signing of the contract. The dealer had mentioned he would throw in a warranty when she purchased the car, (the way he said it, it seemed like it was free) he didn't say it would cost an extra $2,000. I'm glad I looked ovr the contract as there were several mistakes. Also the dealer charges for electronic transfer of plates, which costs them nothing, they charge an extra $25.00. You think this would be covered by the $150.00 dock fee. My daughter financed the car and bought the extra warranty, the total for this used 2004 car was over $14,000. The car was supposed to have a 100 point check, The wipers had no rubber on them, the tires were low on air, the car was dirty inside and out and when she drove away the car had a half tank of gas. The salesman said the car was washed last week. It's depressing to see her spend all that money and the first thing she has to do is wash the car and fill the tank, while the salesman eats his steak lunch.
The service manager said maybe I was used to buying new cars and the service provided with that, well most people start out with used, then buy new and if the first service is not a pleasant one, they don't go back again.
And GM wonders why they are not selling as many cars as they used to. This is why, poor customer service.