TNT Courier Service Complaint - TNT Puts Their Customer In Loss
I have a question for: TNT Express
My question is about:
We are retail and wholesale opticians.
We had appointed TNT couriers to collect a parcel containing reading glasses 28 pieces from China.
The Airway No is GD 921 893 232 WW.
The parcel was dispatched along with Proper Invoice.
The total value of the parcel is $12 USD i.e approx INR 480.
However for unknown and unspecified reasons it was accessed of value 6 times more than the original value i.e instead of Rs.480/= it was accessed as Rs. 2800 and duty was charged accordingly. Instead of Contacting Us for specifications regarding the Duty and assessment charges, TNT couriers had accepted the charges without even contacting us.It is TNT's Duty to have the assessment done strictly according to Invoice value and if not the client ( US ) should be informed for further instructions. The values incurred were totally unexpected very high.
With the duty charged on 6 times the original amount, the octroi charges were levied on the higher amount too. More to add to their total atrocities they have charged a handling charges of Rs. 394. Which is almost equal to the product value.
On complaining for the wrongly charges and worst customer services, TNT Manager did not even try to resolve any of the problems and said nothing could be done.