Ourisman VW Complaint - Slimiest Dealership Ever

Review by Anonymous VW Complaint on 2008-03-17
LAUREL, MARYLAND -- I have had one of the worst experiences with the Ourisman VW dealership in Laurel, MD when bringing my Jetta 03 in for maintenance and services. I had bought the platinum (covers all warranty plans) extended warranty through Ourisman VW, yet nothing is ever covered, as if I didn’t even have a warranty. I have spent over $2500 on various issues in the last 6 months. After finding the original contract, I brought into VW to have them rectify the bills since I should not have been charged for many of the charges and they claim they didn’t know I had a warranty. Yet, two weeks ago when I told Rick that I had a warranty, purchased it through them and questioned why it was useless, he stated, “You must only have basic engine coverage.”

I would not recommend any VW to anyone, not to mention I sold mine right away to avoid future hassles! My new car payment is cheaper than all the money I have been spending at Ourisman VW.

You will not only be over charged for a terrible designed car, but you will be paying top dollar (as if you had the luxury car) for routine maintenance and I guarantee you will be paying even more for repairs!

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