Walt Michael's RV Informative - Travel Trailer purchase
BELLEVILLE, MICHIGAN -- This is not a total "negative" review about Walt Michael's Rv in Belleville, Michigan. This is (hopefully) information for anyone considering going there to look at a new/used RV/travel trailer.
My husband and I have been looking for a new travel trailer. We found one we fell in love with at Walt Michael's RV.
We went to W.M. dealership knowing full well their policy of "extra fees". We were met by a young salesman who's name escapes me. We were only there to look but were told they needed our names/address BEFORE we could look. We were escorted to a desk and grudgingly gave them our personal information.
We were walked outside to the trailer and looked at it. The young man was not prepared to open the slide and we had to walk back to find a charger and then we were walked back to the trailer as it is a company policy you can not be left alone in one of their units.
Upon return to the trailer my husband and I both asked about their "prep fees"...by the way they WILL charge you $1,000.00 for prep. ANYWAY when we asked our salesman about the fees we were informed that it was for "fabric prep, gas tank filling, a complete going-over etc". Let me say to you all...DO NOT go anyplace where their "prep fees" are THIS MUCH! This is a total and complete rip-off! WHY oh WHY (and I did ask this question) do you NEED so much time/money to get a BRAND NEW trailer ready??!! I have NO problem paying for a service and paying a REASONABLE fee but this is just plain highway robbery! **by the way we own a pop-up and it does NOT cost THAT much to fill a gas bottle**
Prep fees aside we went back to the desk so my husband could get their "bottom line". Our salesman left with a sheet of paper to speak to the sales manager who's name is Josh.
FIRST OF ALL...IF anyone here from Walt Michael's sees this...HIGH PRESSURE sales are OR should be a thing of the PAST! Josh needs to go back and re-learn the art of the deal badly!
He gave my husband his bottom line/out the door price which was ONLY good RIGHT THEN (we were informed that as soon as we left the deal was OFF THE TABLE!). Josh put the sheet on the desk with black marker scribble all over it and it said NOTHING we could read...no number break down, no figures clearly written...just black marker scribble. (NOT ONLY were they going to charge for prep we also had to pay an additional 850.00 for their freight/delivery on that trailer PLUS the taxes, plates, title) We figured there were about 1,850.00 in EXTRA fees at Walt Michaels RV.
My husband and I left there laughing all the way to the car. Was the price good? No. Did they "deal" with us? No.
I am only writing this because we took TIME and spent a LOT of time doing research on prices, makers, options and my advice to anyone looking at a travel trailer/RV is BE INFORMED! Know your product and prices and values. Paying EXTRA HIDDEN fees or paying THAT MUCH for prep is up to you....IF you feel you are getting what you are paying for.
ANYWAY....long story short.... Or just a long story!
We ended up at ANOTHER dealer near Lansing, Michigan and got a FANTASTIC deal on a new trailer (THOUSANDS LESS then Walt Michael's) the deal was seamless, NO prep fees and the manager of the dealership we purchased from wants a happy customer. My husband and I are going back this Saturday because they want US to personally inspect our trailer and look for ANYTHING wrong or ANYTHING we feel needs to be changed. They DO prep our new trailer but they want EVERYTHING to be right and they want us to be totally happy when we drive away with our new purchase. What a novel idea? **by the way...gas fill-up is FREE there for new trailer purchases**
NO PRESSURE/CUSTOMER SERVICE....Both my husband and I feel Walt Michael's RV needs lesson's in BOTH!
I am waiting for someone from Walt Michael's to call us and ask us if we are still interested in that trailer...I want to personally thank them for making our decision to buy from another dealer SO EASY.
I hope this helps someone out there looking.