Work Out World Complaint - Substandard Gym - Gym Membership
EAST BRUNSWICK, NEW JERSEY -- When I signed up for a membership I was told that if I gave WOW my cell phone number for the occasional (and that seems to be the only thing they said truthfully) marketing phone call, my dues would never increase. On my one year anniversary, they did. I was told my membership did not have that policy applied to it. But for less than 1.50 a month, it wasn't worth loosing sleep over, so I let the issue drop. Now when I want to cancel my membership, they decide to follow the rules. Since my car was broken into at their location, I wanted to cancel membership immediately since I no longer felt safe. I was told about the 90 day cancellation policy, which is in the contract, that they've now decided to follow. This company has a complete lack of standards, quality assurance, and pride in the service it provides.
In the years that I was a member, I've been subjected to frequent cold showers, broken air conditioning, flooded parking lots resulting in a complete lack of parking in an already full parking lot, unclean workout and locker room conditions, no electricity, and old and frequently broken cardio machines. This is just off the top of my head and at multiple locations. Complaints registered with both the front desk and the now extinct customer service phone number regarding all of these issues seem to do nothing.
DO NOT JOIN WORK OUT WORLD. IT IS A SUBSTANDARD GYM WITH SHADY PRACTICES AND SHOULD BE THROWN OUT OF BUSINESS.