Platte Valley Auto Mart Complaint - Worst Customer Service Ever!!!

Review by JayMarie on 2008-03-17
LEXINGTON, NEBRASKA -- This dealership is a joke! My husband and I were dealing with an employee for about a week on some pickups, I asked him if he was going to be there Sunday and he stated yes. We drove 2 1/2 hours, walked in the door and saw two salesmen. One was helping a couple and the other was sitting on a couch in a lounge watching TV. The one watching TV looked right at us when we walked in. We stood there for 5 minutes until the salesman who was helping the couple asked if he could help us, we said yes and that we had been dealing with a salesman about a specific truck. He walked over got the keys and said here are the keys. We thought ok....so we went out to the pickup, got in and tried to start it, it was dead. We went back inside, the salesman that had given us the keys was out on the lot with the couple and the other was still sitting on the couch watching TV. He once again looked right at us when we walked back in. We stood there for another 5 minutes until he finally got up and asked what we needed. Not could he help us, but what did we need. We told him that the pickup was dead, he went and got a jumper battery and walked out to the pickup with us. We jumped the pickup, he turned around without saying a word, walked two pickups down, lit a cigarette, and walked back inside.

My husband and I stood there dumbfounded. We thought ok, maybe he went back in to get us dealer plates. We sat in the pickup for 10 minutes and no one ever came back out. We shut the pickup off and walked back to our car which was sitting right in front of the office, no one ever came out. Their customer service is a joke! I have never been so poorly treated.

They may have some good deals, but it is not worth being treated like pooh. (wish I could cuss)
Comments:2 Replies - Latest reply on 2008-03-17
Posted by Anonymous on 2008-03-17:
Take this as fair warning. If this is the service you get when they are trying to sell you something, imagine what it will be like after the purchase. Walk away - walk away!
Posted by thensider on 2008-03-17:
I would say RUN AWAY!!

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