Circuit City Complaint - "Do not buy TV in National City Store 432"
NATIONAL CITY, CALIFORNIA -- I went to cc store 432 in National City to buy TV SON KDL52W3000 (cc's price is $2,599),and this TV manager over there refused to sell TV to me.
In Friday morning, I saw the fry's ad. They are selling the TV SON KDL52W3000 at $2,299. But I decided to go to cc store 432 in National City to buy that because I always buy the TV and electronics from cc and I also know that cc has "Unbeatable Price Guarantee". They will match that price. Unforturnately, I went there and talked to salewoman. She was very nice. She agreed to do that after she has talked to her manager and called Fry's to verify. I was waiting there for a hour. She has tried to force me to buy cc services, TV Stand, cables, etc.... After I said no to all, her manager would not match that price because I did not buy anything else!!!! I wanted to see manager but he refused to see me. I can't believe that the cc let that kind of person to run their store. If circuit city do not want to match the price of Fry's, then they should not post "Unbeatable Price Guarantee" on their website and advertise it.
Why did I have to go cc store to buy TV instead of going to fry's because I did believe in their services, their policy such as "Unbeatable Price Guarantee". I can't believe that cc let that guy running their store. I did not know his name because he refused to meet me. He let his salesman and sale woman do dirty work for him. I am very sorry for them because they are very nice. I went there on Friday (03/14/08) at 4:00PM. I am very disappointed at that manager!!!!!!
Later I went to another cc store in La Mesa, CA. The salesman and manager overthere told me rightway that they could not match that. They were very nice. They did not make me waiting for a hour and did not force me buy something or did not sell me a TV. They did not refuse to meet me.