Ford Motor Complaint - Ford Motor Credit Lease Vehicle
PHILADELPHIA, PENNSYLVANIA -- I leased a vehicle through Ford in 2005- This would be my 2nd vehicle with Ford. I have excellent credit NEVER paid late they always received their $430.00 every month. Mind you the payment was $429. and some change. I decided this year not to renew my lease with Ford. My first reason they send these letters you know come out of your lease early they get you in the dealership and tacks the months that they claim they are paying off in year new lease, well this is not helping me! Plus the fact their cars are just plain janes.
I decided to go with Hyundai and I must say I choose the Veracruz Limited fully loaded same price as my ford and guess what! A 2 year lease! I left my vehicle with Hyundai I was told they could turn it in I would get a lease bill at the end, which I did in the mean time I owed for 3 payments. I had just paid 1 payment of $430.00 on the 22nd of Feb which was actually my normal payment I got the new car on the 23rd and I made a payment to Ford on the 4 of March for the remainder which was like $1298.00 end of story. In the mean time I went on their site and was locked out of my account could not make any payments with them or see anything. Thank God I made the $1298 payment when I did before they locked my account. I set that up electronically with FORD and it was taken out of my bank account. I kept getting calls that they did not get the $1298.00 finally after the 3rd day. I had to call and was notified that they received my money. I was told by a . Well guess what Ford decides to make changes to my credit to read Termination lease early and still had the balance of 1298 out there. Which to me look like I ended the lease and owes them $1298 (even though I paid this) this change to my credit was made on 3/5. I called them and they told me because I ended my lease 3 months early my lease was to end in July they had to make the change.
Ok when I got the lease in 2005 with Ford I got that lease 6 months early nothing happened to my credit could it be because I went from a FORD to a FORD or now because I went from a FORD to a HYUNDAI and someone got their tail in a spin! This even gets better. I got the review from the lease this is where they go over your vehicle very good. Now I was told turn in the vehicle let them look it over and anything you owe you have 30 days to pay I got the letter (mind you all this I can back up) The car was in normal wear and tear condition) over mileage was 294.00 which this include 36 dollars and something cents in tax fees. I was told I had 30 days to pay. I received this letter on 3/14/08. I am not being called at home 3/11 by Ford about the 294 even though the letter clearly states 30 days to pay. I have paid these people faithfully for 3 years 294.00 is not going to ruin my credit! But you can best believe this! THEY HAVE LOST ME FOR LIFE I AM DONE WITH THEM!
Now I know why they will eventually go out of business now I know why Hyundai, Toyota, and even Kia does better than them. I am done with them!
My concern is not about who sold more cars, however putting out a better product to me is a better in the long run, and as a consumer HOW I AM TREATED!!!! I always went with ford because a sister in law of mine was a big wig in Philly then in Detroit that why i ended up leasing with them all the time. My point is If you don't continue with them you lose out.. I paid every cent terminated early so what i should have kept the vehicle the additional 3 months. It is called lease termination yes, but PAID IN FULL not lease termination owing 1298.00 that is my point!! I might as well parked the car in my driveway. At least I thought i was doing the appropriate thing. It is not about having facts right it is about the customer and treating the customer right so you can come back. Why I want to tack 3 or 2 months let a long 1 year worth of payments on to the next lease and pay them interest.. That don't make sense to me. I wanted to pay what I owed and be done. I appreciate the responses!