I have had a car loan with Wells Fargo since 2004. I called their customer service line to get a pay-off figure. They gave me an amount and said it was good through March 7th. I sent off a track and confirm letter with a bank check in the said amount. It was received in their office on March 5th. I then get a letter stating I owe an additional $119.00! I called immediately to find out why and was told that letters were sent out “a year ago” not to use my payment book and included a new address. My payment was late because it was sent to the “old” address! I told them I never received such a letter and regardless since it did in fact come to their company I should still be paid in full. I also asked why, if all my payments for over 12 months were sent to the “wrong” address, I was not contacted and the rep had no answer. I was told I would not get my title until the amount was paid. At that moment I realized they had me by the short hairs as if I continued to fight the charge the interest would just keep accruing until I did. This happened with my husband years ago with BOA and we ended up paying an additional $600 to secure our title!
DO NOT take a loan with Wells Fargo…use you own bank or a lender you trust. They are simply put a rip off company!!!!!