Target Complaint - Returns/Purchase
LAVERNE, CALIFORNIA -- My husband and I are recently married and wanted to return a duplicate wedding gift we received for store credit only. We were not given the receipt so we wanted to just purchase other items in it's place. We were told that we could not return anything over $20.00 without a receipt. We then asked the manager to contact his corporate office and get authorization over the phone to override the return. He then handed me the phone to explain my situation only to find that I was talking to someone in India who could barely speak English let alone understand what I was saying. We find this to be very poor customer service and think Target must be in trouble financially if they will not take a return over $20.00 without a receipt and give store credit. All they had to do was look up my wedding registry. No one in the store seemed to really care about satisfying us. We had been given gift cards as well and decided to just shop for what we needed and than never return to another target.
We wanted to purchase a BBQ for $99.00 and waited 30 minutes for someone to assist us, when they finally showed up, we were told the BBQ was the last one and they would not sell the floor sample to us. Why would they need the floor model if they don't have any left in stock???? Again, this was poor customer service.
My husband and I left very disappointed and will not be returning. We will give our business to Walmart from now on.