National Car Rental Informative - Bad Service, Unprofessional Personnel, Error Prone Staff
CHARLESTON, WEST VIRGINIA -- I have used National many times in the past to travel long distances across the U.S., each time taking advantage of the unlimited mileage feature and have had great experiences. Enter Charleston, WV. I am not without some blame here as I made a hurried online reservation, and saw a price estimate that was similar to what I have received in the past and went to the airport expecting that price along with unlimited miles. the national agent "Donny" printed out the rental agreement for me to initial / sign, however the estimate was $300, no unlimited miles. I told "Donny" that I was expecting a price of around $70 with unlimited miles. He said "hmmm, well I am just printing the reservation let me take a look." He then printed a new agreement that indicated a price estimate of $70. He said, "here is what you are looking for unlimited miles and $70 dollars." "Perfect, thanks." I did not review the document closely as I was in a hurry, and neither did "Donny." Upon arrival at my destination, the total cost was up near the $300 range again. I was told to contact the WV office, which I did. They indicated that it was my error and that I had made the wrong reservation. I indicated that I had relied upon "Donny's" indication that I was getting exactly what I was expecting, a $70 price tag and unlimited miles.
The manager went as far as taking off the miles sos that the price was $160 but would not go any lower, despite her agent, "Donny's" indications upon which I had relied. She became agitated with me and complained to me about having to work for an hour on this issue. In all, be weary of national car rental personnel, make sure that if you use them that you inspect every document carefully and do not rely upon any indications from their agents.
Furthermore, DO NOT RENT FROM THE CHARLESTON AIRPORT LOCATION!