National City Bank Complaint - National City Bank Horrible Service
This is absolutely the worst bank. I try to maintain excellent credit and they continue to make errors which destroys my credit. Thi happened on two occasions and now I no longer use this bank and never will again. The first case I had a credit card with them and had it linked directly to my checking account so that payments would be made automatically. I always made sure that there was more than enough money in my checking account. One day my credit card was rejected and then I found out that the credit card was cancelled and on top of that my credit report indicated that national city bank had me in collections. To make a long story short, they made some sort of error and cancelled the card by mistake and disabled the direct payment. HOW LAME IS THAT??
It took a lot of time and stress to deal with them and get them to fix that. I did not get a new credit card with them since they were so incompetent, but I still had a checking account. More problems came about. I changed addresses and I made sure to file the change of address in person. They messed that up too. They sent my mail to everywhere but my address. Some how they had addresses in South Carolina and Michigan on file when the address that I gave them was in Florida. How do they make these dumb mistakes??
They eventually over drafted my account with some unauthorized fraudulent transactions then closed my account. They never mailed anything to me and I did not find out until months later when another bank did a background check and informed me. I reported the fraud to them and they said that they would file a claim and replace the money.
That never happened, instead they put the matter into collections and ruined my credit. When I called their loss prevention department to clear up the issue, their customer service rep was very rude to me and made it clear that she was not willing to help in any way then she hung up on me. That was the worst and most frustrating part.....she actually refused to help and hung up on me. This is not acceptable at all. Please do not use National city bank. I really don't want people to have to go through what I am currently going through.
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