AirTran Airways Complaint - Harsh Customer Care
ATLANTA, GEORGIA -- Hi I am James Mathews.
This is my first flight experience in Air-tran.(Usually I travell in southwest or American).This was from Houston to Atlanta(FLT#294)and connection from Atlanta to Chicago(FLT#30).DATE-15Mar08.FLT#294 was delayed,reached Atlanta at 11.30 pm.I rushed to the gate(C-17)as shown in the boarding pass,11.35pm.Nothing on the display board.So I ran to the AIRTRAN customer care just opposite of C17.First counter,a lady.I showed my boarding pass.She said"#30 is boarding.... C12..."...... the later part she said I could not understand.So I repeated"In my boarding pass it is C17.Is there any change please?".
Suddenly She EXPLODED,HER FACE BACAME RED-"YOU ASKED ME A QUESTION AND I GAVE THE ANSWER.THEN WHY YOU ARE QUESTIONING ME AGAIN".(TIME-11.45PM).I had no time to get#30 from C12.So I said thank you and ran to the gate.Boarding was over and I was the last person to board. "I AM SO UPSET ANT HURT BY YOUR CUSTOMER CARE ".
IS THIS THE WAY AIR TRAN CUSTOMER CARE TREATS THEIR CUSTOMERS IN SUCH A SITUATION? FOR HELPING CUSTOMERS OR MENTALLY HURTING THEM? YOU KNOW HOW DELTA AND CONTINENTAL CUSTOMER CARE IN CHICAGO TREATED ME NICELY WHEN I HAD DIFFICULTY TO FLY ORD-HOU ON 14Mar08 AFTERNOON DUE TO A MEDICAL EMERGENCY HAPPENED TO DELTA FLIGHT ?(Delta#6036 &5159 and Continental#647 Y). My friends asking me,How is Airtran? NO MORE AIR-TRAN.PLEASE NO MORE AIR-TRAN.