Nextel Complaint - Nextel's "Friendly Return Policy", don't beleive it!
NEW PALTZ, NEW YORK -- I bought 2 phones from Nextel after their rep. told me they would work in New Paltz, NY. Well they didn't work in New Paltz, NY.
Both phones were returned within the specified 15 days. Nextel has since provided me with a bill of $130. I can see paying for the existing phone calls which couldn't have amounted to more than 30 calls. They are charging me for a full month for phones that DID NOT WORK.
I'm still getting calls from Nextel thanking me for being a Nextel customer. I just received a call from Nextel 2 days ago. Their phone rep seemed a little stunned when I told him that I sent his phones back over a month ago.
I was also told by a Nextel phone rep. that it can take Nextel 90 days from receiving the returned phones in California, to when the account will be credited. The next thing out of his mouth was "collection agency". This company really has a problem and I promise to spread this tale of Nextel to anyone who will listen.