E-Bookers Complaint - Didn't Inform Flight Changes And Didn't Care

Review by pavao on 2008-03-19
I flew to Brazil from Ireland and bought the tickets with E-bookers. On the return day I learned that the flight from CNF to GIG was changed way before I initiated my trip. E-bookers told me to buy tickets to GIG and they would refund me. When I got to Ireland they said they have nothing to refund me.

They left me to buy the tickets but in Brazil the airlines at the time didn't accept credit card issued outside of Brazil (don't ask me why, it's just beyond me) I had to get money with my parents to make to GIG. Imagine if I was in a country for the first time and didn't have friends there? E-bookers didn't care at all about me and my wife had to deal with the issue by calling airliners in Brazil, France and Portugal, that went over 200 Euros phone calls. There are much more yet.

Be careful with E-bookers, I, for sure, will never buy anything from them again.
Comments:8 Replies - Latest reply on 2008-03-21
Posted by FoggyOne on 2008-03-19:
I tried to book a ticket in England on the telephone to fly from England to the US and they wouldn't do it because I only had a US Visa card. Makes no sense but they do what they want. Always check your flights online as soon as they are made and frequently thereafter to catch things like this.
Posted by Anonymous on 2008-03-19:
1. Always check your email for updates.

2. Reconfirm your flights before travel. That is your
responsibility.

3.If they promised you a refund, get the documentation ID/case id/confirmation so that you'll have proof to show.
Posted by pavao on 2008-03-20:
I did check the flight 2 days before the trip buy calling E-bookers, they confirmed everything....I got to Brazil all right, the problem was on returning. They told me and my wife to find my way to Rio de Janeiro and they would refund me. That was on the phone, I have no prove, they have the recordings I don't record my calls, do you? So it's convenient to them to say: sorry I never said this.

Believe me, I did everything was on my responsability.... Who found out there was a problem with the return flight wasn't E-Bookers, but me. Don't you think they should have it fixed?
My e-mails are checked every day.
Posted by Anonymous on 2008-03-20:
Reconfirm the flight BEFORE the departure, not two days before.They'll be able to look up the change in the system.Airlines schedules are subject to change at short notice so it's important for you to verify.

Also, the change was made by the airline so it's THEIR responsibility to refund you. However, since E-bookers made you a promise, they have to keep it.It is also their responsibility to keep you updated.

All conversations on the phone are documented so ask for the documentation number/case id.
Posted by pavao on 2008-03-20:
So, they have to give me the recorded conversation? But, they can always say "there's no such a record".
Posted by Anonymous on 2008-03-21:
Like I said, every conversation is DOCUMENTED.And each documentation has a corresponding ID when it is saved in the record. DEMAND for it.



Posted by forcomplaintsonly on 2008-03-21:
Is there a way to actually check it online, so many companies will tell you something on the phone, they don't want to admit that they messed up, figured they will deal with the mistake later. I have booked a few things online, but I always check to make sure I can go online and confirm the information too. Call me compulsive if you will, but would rather be compulsive and sure, then get stuck in a mess like you went through.
Posted by Anonymous on 2008-03-21:
Get the airline confirmation code from your itinerary. Go to the airlines website.Use the code to pull up your reservation. It will indicate if there are schedule changes.

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