Countrywide Home Loans Complaint - Refinance Nightmare
LEHIGH ACRES FT MYERS, FLORIDA -- As the supervisor just told my husband: "What can you do about it, you've already paid it now" You're just contacting us now?" (No we contacted you all when it happened but we were lied to) .......I just got so angry. What I will do about it is warn anyone and everyone to not deal with Countrywide Home Loans.
I've been calling our loan originator for 2 days trying to get an explanation and not surprisingly he's not calling me back. If calls are recorded is there someway I can ask their supervisor to play mine back? Or surely they are to note our accounts when they have discussions? Some kind of accountability? What makes me really angry is I trusted this guy. Countrywide. A known name. They were my mortgage company before I refinanced so I thought it would be a simple transition.
Things just don't add up correctly.
BUT MOST IMPORTANTLY IN OUR CASE:
We were told by our originator that there was no prepayment penalty. We were refinancing because we had a 5 yr arm that was ready to be changed...I thought we were doing the right thing by getting it done BEFORE the rate change -- our originator even made a call and NO PREPAY PENALTY. Day we closed we're told to sign a prepay penalty form...what? There's no prepay???
We were told by the lady there well let's just sign it and call your originator and find out what's going on. Again: How Could I have been so stupid?
#2 Called our originator that day. He had no idea what I was talking about..as a matter of fact he didn't even see it on his paperwork. (I really believe him and until he's not returning my calls now I did)........ He said there's no prepay on your loan, I even called about that. He made some more calls. Called me back the next day or so....and explained that the charge was really some kind of tax credit...confusing terms charge but he sounded like he knew what he was talking about and said it was a Drop down menu mistake. He literally explained the person filling out the form should have chosen another fee not prepayment penalty. HIS EXACT WORDS!@!!!!!! And worse yet-- I BELIEVED HIM ! WITHOUT GETTING PROOF.
I said I'd need some new papers because in a few years this drop down mistake may be forgotten and I'd like my paperwork to be correct. Ok he said he'd call back --- he never did. I lost track of time, believed him and quiet frankly forgot about it or figured I'd get the correct information when I got the pay off notice.....
Came last week -- almost 4 MONTHS after we closed that clearly states we paid $2700 in prepayment penalties. My husband calls the main office supervisor and she tells him the quote that I started this note with and also more or less .....tough your loan said 60 months you knew there was a prepay. She'll send us a copy of it.
Sure enough I got out my loan information and there's no disputing that. In fact it does say sixty months....had I been good at math I might have known all along that there was but my originator from COUNTRYWIDE who I was refinancing THROUGH COUNTRYWIDE made some calls and we sat there looking through it and somehow we came to the conclusion there was no prepay! He said there's NO PRE PAY. Different tune now--- but as my husband and I both told the supervisor--- WE WOULD HAVE NEVER CLOSED IN NOV to pay $2700 extra dollars! WE WOULD HAVE WAITED the 3 or 4 months to be in the 60 months to not have a prepay. We got NO CASH FROM THIS DEAL. There was no reason for us to close in NOVEMBER other than the fact that we wanted to get the arm loan out of the way to be responsible. And we had to pay for that....and trusted our Countrywide's rep telling us. And what kind of thanks do we get?
"It's paid now what can you do about it?"
I don't know how they sleep at night. I'd like to think our originator still made an honest mistake and would talk to everyone about it but with him not calling up back .....makes you wonder. PLEASE IF YOU HAVE ANY DOUBTS OR ARE TOLD ANYTHING GET IT IN WRITING! What can I do about it? STOP SOMEONE ELSE FROM LOSING MONEY FOR NO REASON TO A COMPANY THEY TRUSTED! What else can I do since it has closed they got our money and they will continue to get our money.