MetroPCS Complaint - Customer Service Rep
FORT LAUDERDALE, FLORIDA -- I only have a few things to say because Im very disgusted with this company & their customer service reps. Just to avoid the headache I will not go into full details but I will point out a few things that happened last night to me 3/18/08.
I called into Metro PCS customer care department to add a new phone to my current plan. The rep verified my info and began to process my request. Once we began programming the phone thats where the problem began, the rep stated that he needed my esn number to activate the new phone. Lets just say that he didn't need the esn number he needed my meid(??) number that was 18 digits long. Any who he kept asking for the esn saying that the number is 18 digits when I keep explaining to him my esn number was 11 digits and my meid(??) number is 18 digits and it starts with a 2.
Do you know this rep asked me if I could count, wait excuse me he said Ummm don't you know how to count said 18 numbers. Thats when I put him in his place & explained to him that Im a customer who pays to use your service & you're disrespecting me. I told him he was wrong & that I wanted to speak with a supervisor to inform them of his misconduct & he hung up the phone in my face. 5 minutes later I called back to handle my business with another customer service rep and couldn't access my account. The last rep that I spoke with changed my passwords and also suspended my service without my permission. Now Im stuck without a phone until my day ends at work. My daughter is also without her phone being that shes on my account.
Bottom line is MetroPCS needs to get a better hold of their reps because the majority of them are very rude & disrespectful. Every time theres something they cant help you with they place you on hold and hang up. This will be my last month with Metro and I will be returning back to T-Mobile with a high monthly bill and overages but great customer service reps. Customers are 1st and always right!