Sears Complaint - Barton Creek Mall And The Grand Sears
AUSTIN, TEXAS -- My family and I were visiting in Austin (February 70 degrees outside) recently and the worse part of our vacation our visit to the Sears at the Barton Creek Mall and The Grand! We went in to buy some clothes for our 2 children and decided to do some family portraits since we haven't done that in years. While trying on clothes the stores were miserably hot! When we went to the portrait studio, my children were so miserable from the heat that they were sweating and restless. Needless to say we couldn't get any pictures taken because it was miserably hot and we felt bad for the people that were trying to work in this heat. A couple days before we left our sister told us about a really nice Sears called The Grand, I had never heard of this so we drove the 30 min drive and decided we would try the picture session again. Upon arriving at the store the girls were quite busy, I saw a client come out with a baby and told us that "they had to come out for awhile just to let the baby cool off because it was so hot in the studio". We decided not to put our kids through this kind of torture again and went to another business to do our family pictures.
We would have spent $200-$300 in family pictures but your business can't expect people to take pictures and wipe sweat off their children at the same time. Why can't you turn the air conditioner on in these stores and in those studios were it is all cramped in the first place. Poor service.